At Tayhan Mart, customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth experience. If you are not fully satisfied with your purchase, our 7 Days Return & Money Back Guarantee allows eligible returns and refunds under the conditions below.
By placing an order on Tayhan Mart, you agree to this Return & Refund Policy.
1. 7 Days Return & Money Back Guarantee
We offer a 7-day return and money-back guarantee from the date your order is delivered.
If you receive a product that is:
- Damaged upon delivery
- Defective or not working properly
- Incorrect item delivered
- Different from the ordered product description
- Missing parts or incomplete
You may request a return or refund within 7 calendar days after receiving your order.
2. Return Eligibility Conditions
To qualify for a return:
- Product must be returned within 7 days of delivery
- Item should remain unused or in acceptable condition
- Original packaging should be available (where possible)
- Product accessories, manuals, tags, or included items should be returned
- Proof of purchase or order confirmation may be required
Tayhan Mart reserves the right to inspect returned products before approval.
3. Non-Returnable Items
The following products may not qualify for return or refund:
- Products damaged due to misuse or customer handling
- Items showing signs of heavy use
- Products returned after the return period
- Personalized or customized products
- Hygiene-sensitive products (if opened or used)
- Clearance or final-sale items (if marked accordingly)
4. How to Request a Return
To start a return request:
Step 1 – Contact Support
Send your:
- Order Number
- Product details
- Reason for return
- Photos/videos if applicable
Step 2 – Verification
Our team will review your request and provide return instructions.
Step 3 – Return Shipment
Send the approved product back according to the instructions provided.
Step 4 – Refund Processing
After successful inspection, your refund will be processed.
5. Refund Process
Once your return is approved:
- Refunds may be processed to the original payment method where applicable
- Cash-on-delivery orders may be refunded through an agreed refund process
- Processing times may vary depending on payment providers and internal review
Refund approval is subject to return verification.
6. Exchange Policy
Where available, eligible products may be exchanged instead of refunded.
Exchange requests are subject to:
- Product availability
- Verification of return conditions
7. Shipping Charges
- Original shipping charges may be non-refundable unless the error occurred from our side
- Return shipping responsibility may depend on the return reason and approval outcome
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with supporting photos so we can assist quickly.
9. Cancellation Policy
Orders may be cancelled before dispatch. Once shipped, orders may become subject to the return process instead of cancellation.
10. Policy Updates
Tayhan Mart may update this Return & Refund Policy at any time to improve service or comply with operational requirements. Updated versions will appear on this page.
Contact Us
For return or refund assistance, contact the Tayhan Mart support team through your website contact channels.